Remote support your customers can trust.
Your technician reads a code over the phone, the customer opens a one-time support file and approves, and you’re on their screen in under a minute. Use it hosted by MazzLabs, or run it on your own servers under your own brand.
In use for MazzLabs’ own customer support at support.mazzlabs.xyz.
From a phone call to the customer’s screen.
Give them a code
Start a session in the console and read the 6-digit code over the phone, or send the link. Technicians are never listed publicly.
They open the support file
The customer enters the code and runs a small support file for Windows. Nothing is installed, and it stops working after the session.
They approve
The customer chooses to share their screen and allow control. A banner stays on their screen the whole time, with pause and end buttons.
You fix it
See and control the screen, chat, send or pull files, and ask for administrator rights when a task needs them.
Everything a support call needs, nothing it doesn’t.
Attended support only: someone is at the computer, agrees to the session, and can end it at any moment.
See and control every monitor
Switch between monitors, adjust quality, send special keys including Ctrl+Alt+Del, and paste text as typing.
Talk and transfer, both ways
Chat in the session window, send a fix to the customer or pull a log from their computer. Every transfer is recorded.
Elevation by consent
When a task needs administrator rights, the customer is asked first and can say no. Requests and answers are logged.
A full record of every session
Who helped whom, on which device, for how long, the chat transcript, file transfers and an audit trail of each step.
Your brand on every screen
Your logo, colors, wording and domain on the support page and in the customer’s session window.
Technicians, roles and policy
Add technicians, control what they can do, set session rules, and review everything in the audit log.
Hosted, or on your own servers.
Same product either way. Pick where sessions run and where the records live.
Ready to use
We run the server, apply updates and keep it monitored. You add technicians and your branding.
- No servers to manage
- Your branding and wording
- Updates applied for you
Your infrastructure, your data
Deploy it inside your own network or cloud, on your domain. Sessions and records never leave your environment.
- Runs on your own servers
- Session records stay with you
- Deployment and updates supported by MazzLabs
Before you get started.
Windows customers today
The customer’s support file runs on Windows. For Mac, phones and tablets, your technicians will need another way to help for now.
The customer stays in charge
Nothing happens without their approval, the banner shows when they’re being viewed or controlled, and they can pause or end the session at any time.
One-time by design
The support file is tied to a single session and expires. There’s no agent left running on the customer’s computer afterwards.
Try it first
See the customer side at support.mazzlabs.xyz, then ask us for a demo of the technician console.
Give your help desk a better first minute.
Tell us how many technicians you have and whether you’d like it hosted or on your own servers. You’ll hear back within one business day.